What kind of shipment will you use for my order?

• Items identified with a USA flag can be dispatched from America or China.
• Most small orders are fulfilled from America while with larger ones we recommend China as it is usually less expensive.
• Items dispatched from America primarily use air freight.
• Items dispatched from China can either be sent using air freight or sea freight, depending on your preference.
• Air freight is usually faster but more expensive, while sea freight is often slower but cheaper.

How long does it take for international shipping?

• The shipping time is dependant on the method chosen:
  
• These shipping times are estimates, not guarantees, and do not include the production time to customize products.
• These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information). 
• Each order has a tracking number that enables the monitoring of packages. 
• If you have any questions, you can also always contact Tapstitch’s customer service at info@tapstitch.com. 

What if I entered the wrong phone number when ordering?

• If you provided the wrong number, the package may fail to be delivered.
• Please get in touch with customer service as soon as possible if the parcel has not been shipped so Tapstitch can change the details: info@tapstitch.com.
• In cases where the customer has provided the wrong phone number, Tapstitch is not responsible for the cost of reshipping or refunding the order.

International Orders

• With international orders, Tapstitch will email you to confirm the correct phone number before shipping. 
• Orders will be held in Tapstitch’s warehouse for up to 90 days from the day of purchase if the phone number is not confirmed. 
• After this holding period, Tapstitch will dispose of the products and have no liability or responsibility for them.

How are logistics costs calculated?

• Logistics costs depend on the delivery address and the weight of the items. 
• When orders are placed, Tapstitch’s system will calculate the shipping fee based on the shipping method chosen.
• Various shipping choices are available on Tapstitch depending on order size, fulfillment location, and the desired speed of delivery. 
• How to easily check the estimated shipping cost for each product?

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

• Missed calls from the courier;
• Incorrect contact number provided at purchase;
• Incorrect shipping address provided at purchase. 

If the delivery failed for any of these reasons, please contact us at info@tapstitch.com with:

• the correct contact number/address;
• the available times for re-delivery.

Delays might also occur due to events outside of Tapstitch’s control, such as:

• Flight cancellations;
• National holidays;
• Striking workers.

What if my package is lost or damaged?

• Send photos of the damage to customer service at info@tapstitch.com within 7 days of receiving the package.
• If the freight company loses your package, we will arrange re-shipping as soon as possible.

My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to 
• You will be notified once the order arrives back at Tapstitch’s facility. 
• We advise contacting your customer to determine the situation and how they would like to proceed.
• If you wish to have the product reshipped, contact us with an updated, correct address where relevant. 
• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.